While your project is full of amazing deliverables, the following list of items are not included in my core Design Services Packages (Emergence, Renaissance and Exaltation):

• Font licenses
• Illustration licenses
• Stock photography licenses
• Custom packaging dieline creation
• Editable brand or packaging source templates
• Running qualitative marketing research or surveys
• Managing contractors, product development, project management
• Liaising with your contractors, manufacturers and/or printers for quotes

On some projects, it may be possible to reduce the timeline. This is typically dependent on how quickly your feedback can be provided at each stage of design. If you have a specific deadline or due date that you need to meet, please let me know as early as possible so we can plan our time together.

If you prefer a design process that feels more spacious, we offer Phased Projects for our Emergence, Renaissance and Exaltation offers. The design process for Phased Projects are comprised of 3 phases: Connect, Conceptualise and Create so you can book the next phase when you're ready and move at your pace based on your business priorities.

This process is very much a collaboration and co-creation, and we need to hold space together and invest energy and care into it for it to flourish.I recommend putting aside three hours each week for providing feedback, consultations, workshops, mood board creation and answering questionnaires as required.

As a result, for all projects, unless specified, you will see one concept from the design process and one creative direction that can be refined further.

During Phase 2 ~ Conceptualisation, I will be exploring many different design options. It's not uncommon for me to sketch out 100 different concept ideas and test out 100 typefaces before finding the perfect design for your brand or packaging. My expertise comes from being able to whittle all options down to the best, most impactful concept that answers your goals and aligns with your strategy.

For a branding and packaging design, the creation process has been thoughtfully designed to include the necessary stages of building a brand or design to avoid this outcome as much as possible.

By taking time, care, and consideration at each phase, you should get a reasonably strong sense of what your designs will look like as we progress through your project.

However, if you genuinely don’t feel like the concept connects with your ideal client, don't worry! We'll jump on a Google Meet, have a chat about what you feel doesn’t resonate with your ideal customer, and put a plan in place for the next steps.

We are never locked into a corner when it comes to design or branding. There is always a solution; it's just a matter of gaining further clarity so that we can find the best path forward together.

For your deliverables, we may use Google Drive to share your final design files and assets, so access to the internet is required. You will have 30 days after your final files are delivered to download these files and keep them stored in a safe place. You need a PDF viewer to open documents.

We will use Google Meet for consultation sessions, so please make sure you charge your laptop and get yourself settled with a nice cup of tea before our chat!

Clear communication is incredibly important to make sure your project runs smoothly. During your project, we will use email to make sure all communication is kept in the one place, allowing us to refer to any previous emails if necessary.

Even though I may only be working with a handful of clients at a time, I still work within dedicated office hours. If you send through an email, please allow 48 hours for a full response on business days (Monday to Friday, 9am - 5pm AEST / AEDT, Australian Eastern Standard Time).

For communications sent outside my business days and times (Saturday and Sunday or during vacation), I will respond to this once I am back in my office. During these times, you may receive an automated response from me about when I can get back to you.

You will be asked to provide feedback or approval at various steps along the way for us to move your project forward. I'll also provide you with a guide on how to give effective feedback.

Feedback and approvals will need to be submitted via email. Delays in feedback and approvals may set your project off track. To keep things running on time, I allow 5 days for client feedback to be sent. If I don’t hear back from you after 7 days, your project may be placed on hold.