Policies & Terms


Have a question about these policies?

If you have any questions about this Policy or wish to correct, amend or delete any personal information we have collected from you, get in touch!

Our Privacy Policy was last updated and posted on 1st April 2021. It governs the privacy terms of our Website, located at https://www.jochunyan.com. 

Your Privacy

Jo ChunYan takes data privacy seriously. This privacy policy explains who we are, how we collect, share and use Personal Information, and how you can exercise your privacy rights. We recommend that you read this privacy policy in full to ensure you are fully informed. You will see terms in our Privacy Policy that are capitalised. 

When you provide us with personal information to contact us, complete a transaction, verify your credit card, place an order, refund a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, such as marketing communications, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. 

With your permission, we may send you emails about our store, new products and services, and other updates. You will receive marketing communications from us if you have:

  • Requested information from us or purchased goods or services from us.
  • Provided us with your details when opting into our resources and in each case, you have not opted out of receiving marketing.
  • We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links underneath (unsubscribe button) any marketing message sent to you OR by emailing us at hello@jochunyan.com at any time. 

Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or other transactions.

Information We Collect

Generally, you control the amount and type of information you provide to us when using our Website. As a Visitor, you can browse our website to find out more about our Website. You are not required to provide us with any Personally Identifiable Information as a Visitor.


Personally Identifiable Information

We may process certain types of personal data about you when you interact with us, as follows:

  • Identity Data: may include your first name and last name
  • Contact Data: may include your billing address, delivery address, email address and telephone numbers.
  • Financial Data: may include your credit card details.
  • Transaction Data: may include details about payments between us and other details of purchases made by you.
  • Profile Data: may include your username and password, purchases or orders.
  • Marketing and Communications Data: may include your preferences in receiving marketing communications from us and our third parties and your communication preferences. 

How We Use Your Information

We use the information we receive from you as follows:

  • Customising and improving our Website. We retain the right to collect and use any Non Personal Information collected from your use of our Website and aggregate such data for internal analytics that improve our Website and Service as well as for use or resale to others.
  • We may use the Personally Identifiable information you provide to us along with any computer information we receive to customise our Website.
  • Register you as a Paying Customer
  • We use Personally Identifiable information you provide us to deliver products and services, process your payments, and register you as a customer. 

The following third parties may have access to your Personally Identifiable Information:

  • Dubsado (Burbank, CA USA)
  • Google Apps (Mountain View, CA USA)
  • Google Analytics (Mountain View, CA USA)
  • Facebook via our Facebook groups (Menlo Park, CA USA)
  • Flodesk (San Francisco, CA USA)
  • PayPal (San Jose, CA USA)
  • Stripe (San Francisco, CA, USA)
  • Webflow (San Francisco, CA, USA)

In general, the third-party providers used by us will only collect, use, and/or disclose your information to the extent necessary to allow them to perform the services they provide to us. 

Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.


Blog comments and user content posted to the website

Any Comments or User Content that you post on the Website, the personally identifiable information you choose to provide us with may be read, collected, or used by other users of the Website, as well as other third parties.

We cannot guarantee that other users have not made copies of and/or will not use such information outside of the Website. We are not responsible for information you choose to post or submit in this forum.

Webflow, stripe & PayPal

Webflow, Stripe and Paypal provides us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Webflow's data storage, databases and the general Webflow application. They store your data on a secure server behind a firewall. Payment: If you choose a direct payment gateway to complete your purchase, then Stripe stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard.

Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. For more information, please refer to Webflow, Stripe and Paypal's privacy policies for more information.



The online shop on Jo ChunYan is built using Webflow.com and Stripe.com. For more information on cookies that may be stored on your computer, please refer Webflow, Stripe and Paypal's privacy policies for more information.


Data Security

We have put in place appropriate security measures to prevent your personal data from being inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card or debit card information, the information is encrypted using secure socket layer technology (SSL) and stored with encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we do our best to follow applicable requirements and implement additional generally accepted industry standards.


Links to Other Websites

This Website may contain link that direct you away form our site. These websites or the websites of our affiliates may have their own policies regarding privacy. You access such linked Websites at your own risk. These websites are not subject to this Privacy Policy. We encourage you to read the privacy policies of these websites


Privacy Policy Updates

Jo ChunYan reserves the right to modify this Privacy Policy at any time. Please review this Privacy Policy frequently. Changes made to this Privacy Policy are effective immediately upon posting, as of this Last Updated date. It will replace any prior Privacy Policies. 


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Jo ChunYan is a bespoke packaging & branding design studio for visionary founders. We acknowledges the Bunurong Boon Wurrung and Wurundjeri Woi Wurrung peoples of the Eastern Kulin Nation and pays respect to their Elders past, present and emerging.